Privacy Policy

Last updated: June 2026

This policy explains how Inspire Medical Services ("we", "us", "our") collects, uses and protects your personal information when you contact us, book an appointment, or use our website. We are the data controller for the information described below and we are committed to handling your data in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are

Inspire Medical Services, 17a Hollingwood Crescent, Hollingwood, Chesterfield, Derbyshire, S43 2HD. You can contact us at info@inspiremedicalservices.co.uk or 07921 506225.

Information we collect

• Contact details — your name, phone number, email address and any message you send us.
• Appointment information — the treatments or screening you book, appointment dates and related notes.
• Health information — relevant medical history, suitability and consent details, and, where applicable, blood test results. This is "special category" data and is handled with extra care.
• Payment information — processed securely by our payment provider; we do not store your full card details.
• Website information — basic technical and usage data when you visit our site (for example via cookies and analytics).

How and why we use your information

We use your information to provide and manage your care and our services, including to:

• respond to enquiries and arrange appointments;
• assess your suitability for treatment and deliver it safely;
• arrange and report private blood screening through our partner laboratory;
• take payment and keep accurate clinical and business records;
• send appointment confirmations, reminders and aftercare information.

Our lawful bases are: performance of a contract with you; our legitimate interests in running the clinic; compliance with legal and professional obligations; and, for health information, your explicit consent and the provision of health care. Where we rely on consent (for example for marketing), you can withdraw it at any time.

Who we share it with

We only share your information where necessary, with: our booking and clinic-management platform (CallidusOS); our partner laboratory for blood screening; our payment provider; and, where relevant, prescribers, pharmacies, insurers, regulators or other healthcare professionals involved in your care. We require these partners to protect your information. We do not sell your data.

Cookies and analytics

Our website uses essential cookies and may use analytics and embedded content (such as Google Maps and our booking widget) to help the site work and to understand how it is used. You can control cookies through your browser settings.

How long we keep it

We keep clinical and treatment records for as long as required by professional and legal guidance for healthcare providers (typically several years after your last treatment). Enquiry and marketing data is kept only as long as needed, or until you ask us to delete it or withdraw your consent.

Your rights

You have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, to data portability, and to withdraw consent. To exercise any of these, contact us at info@inspiremedicalservices.co.uk.

Complaints

If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.